These terms constitute the entire agreement and understanding between you and Windsor Tours.

1. Bookings

Your booking once accepted and confirmed in writing to you represents a contract between all persons named on the booking form and Windsor Tours.

In circumstances where Windsor Tours act as an agent for a tour operator, carrier or hotel, bookings will be subject to that tour operator’s, carrier’s or hotel’s terms and conditions.

2. Price and Payment

Prices are valid as quoted. When payment is made you will receive confirmation of your reservation. If applicable you will also receive confirmation of any final balance owing. The outstanding amount must be paid by the due date specified. Should we not receive payment by that date we reserve the right to treat your booking as cancelled and you may have to pay cancellation charges. Details of cancellation charges that apply are outlined below.

3. Cancellation

You or any member of your party may cancel your booking or part of it once it has been confirmed but the cancellation will, unless otherwise agreed, only be valid if made in writing to Windsor Tours and sent to 51 Shandon Road London SW4 9HS.

The following cancellation charges apply:- A full refund will be made if Windsor Tours is informed at least 72 hours before departure. A 50% refund will be made if Windsor Tours are informed less than 72 hours before departure. Where possible we will endeavour to resell your seat(s) – if successful we will refund the extra 50%. If you fail to inform Windsor Tours of your cancellation before the tour departs, you will be charged 100% of the price of the tour.

Our Cancellation Rights

We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your booking. In this event we will return to you all money you have paid to us less our administrative fee of £10.

4. Alterations

We reserve the right to make alterations to your booking if necessary. If alteration is necessary we will endeavour to make sure that changes are minor and we will advise you at the earliest possible date.

If a major change becomes necessary we will inform you as soon as is reasonably possible. A major change is one that involves a material change to the agreed tour. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements or cancelling your booking.

We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport, severe illness.

5. Complaints

In the unlikely event that you experience any problems, you should report the matter to a representative of Windsor Tours.

6. Other Travelling Conditions

Where you have booked travel by air, land or sea with a third party such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. Should anyone be refused admission to the coach, ferry or flight or to the destination country by the transport or government authority, we cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for the booking thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.

7. Travel Insurance

Personal insurance is not included. We advise that all customers should take out appropriate travel insurance.

8. Pick-Up Points and Times

Please be on time as we cannot be responsible or liable for any loss or expense suffered.

9. General Conditions

Fitness to Travel

We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel.

Accident or Loss

We accept no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employee’s negligence, in which case our liability is limited to a maximum of the tour cost.

Third parties

A person who is not a party to these terms shall not have any rights under or in connection with them.

Governing Law

These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.